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Firstsource Solutions Limited (FSL)
What FSL does

Firstsource Solutions Limited

What company does?Business process management services
Established2001
Entity typePrivate
HeadquartersIndia
SegmentB2B, B2C
Firstsource Solutions Limited is a share market listed company in the IT Enabled Services industry . It got listed on NSE on 22-FEB-2007 under the trading symbol FSL. On BSE it is listed under trading symbol FSL. The company operates in Business Process Outsourcing , Customer Service , Data Entry Services and Call Center Services categories.

Company overview

Firstsource Solutions Limited is a leading global provider of business process management (BPM) services. The company offers a wide range of services including customer management, data processing and analytics, industry-specific solutions, and digital transformation. With over 30 delivery centers across the United States, United Kingdom, India, Philippines, Sri Lanka, and other key regions globally.

The company's portfolio includes end-to-end customer lifecycle management through various channels such as voice support, email support, chat support, social media analysis etc. Firstsource caters to industries like banking and financial services (BFSI), healthcare providers & payers; communications; media & technology; travel & leisure; utilities; retail & e-commerce among others.

One of the standout factors for Firstsource is its focus on driving innovation in their client engagements by leveraging technologies such as artificial intelligence (AI), robotic process automation (RPA), machine learning algorithms which helps in streamlining processes while improving efficiency across operations. This has enabled them to provide enhanced customer experience along with cost-effective solutions for their clients.

In terms of collaboration and partnerships - Firstsource has collaborated with leading technology companies to integrate cutting-edge tools into their service offerings thereby enhancing value proposition for customers worldwide. Their strategic alliances have helped them stay ahead in delivering next-gen BPM solutions that drive operational excellence for businesses they serve.

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