Firstsource Solutions Limited is a leading global provider of business process management (BPM) services. The company offers a wide range of services including customer management, data processing and analytics, industry-specific solutions, and digital transformation. With over 30 delivery centers across the United States, United Kingdom, India, Philippines, Sri Lanka, and other key regions globally.

The company's portfolio includes end-to-end customer lifecycle management through various channels such as voice support, email support, chat support, social media analysis etc. Firstsource caters to industries like banking and financial services (BFSI), healthcare providers & payers; communications; media & technology; travel & leisure; utilities; retail & e-commerce among others.

One of the standout factors for Firstsource is its focus on driving innovation in their client engagements by leveraging technologies such as artificial intelligence (AI), robotic process automation (RPA), machine learning algorithms which helps in streamlining processes while improving efficiency across operations. This has enabled them to provide enhanced customer experience along with cost-effective solutions for their clients.

In terms of collaboration and partnerships - Firstsource has collaborated with leading technology companies to integrate cutting-edge tools into their service offerings thereby enhancing value proposition for customers worldwide. Their strategic alliances have helped them stay ahead in delivering next-gen BPM solutions that drive operational excellence for businesses they serve.