Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a public sector undertaking under the Ministry of Railways in India. It was established in 1999 with the aim of enhancing customer satisfaction through providing quality catering, tourism, and online ticket booking services to railway passengers.

One of IRCTC's primary functions is to manage the catering and hospitality services at stations, on trains, and other locations. Additionally, it operates one of the most widely used e-commerce websites in Asia for online train ticket bookings. This has made it convenient for millions of passengers to book their tickets from anywhere using various platforms such as web-based portal, mobile app or even messaging service.

The company also offers several travel packages covering domestic and international destinations that include hotel bookings, sightseeing tours, air tickets among others. These packages are designed to cater not only to individual travelers but also groups who want hassle-free travel experiences.

An innovative technology introduced by IRCTC includes cashless transactions via its e-wallet system which allows users to deposit money into an account ahead of time so they can make quick payments during their bookings without having to enter card details each time.

What sets IRCTC apart from its competitors is its extensive reach across all Indian railways' networks combined with user-friendly digital interfaces making it extremely convenient for customers. The sheer volume of transactions processed daily speaks volumes about its market dominance; over 5 million people use IRCTCs website every day.

In terms of partnerships and collaborations, IRCTC has joined hands with leading companies like OYO Rooms for hotel bookings and Paytm for seamless payment options thereby expanding its range of offerings whilst ensuring customer convenience